Pool Session and Time
Our pool session appointments are set on the hour in our calendar to ensure there is time allotted to assess your dog and dry off before leaving the facility.
Your dog can be at the facility for up to an hour, they are in the water for 30 minutes. The pool session times of 30 minutes include; swim time, stretching and massage on the platforms in between laps and in pool assessments such as load bearing testing and pro-perception work.
We provide drying towels, high quality single protein treats and non-grain biscuit options and variety of high quality floating toys. You are welcome to bring your own favorite toys and an after-swim coat for the car ride home. We provide and fit your dog with a high-quality Ruff Wear life jacket or Freedom no-pull harness to ensure safety and control during swim sessions. Fresh water is always available throughout the facility as we are a salt water-based pool and we discourage the dogs from drinking the pool water.
Please bring your dog to the facility clean and free from debris and dirt to help us keep our professionally monitored water clean and clear.
Cancellation and Rescheduling Policy
We appreciate your patronage. Your swim session times are reserved for you. Because of the nature of our business and limited availability, short notice cancellations (less than 24 hours) will have to be charged. If you are not able to keep your appointment please inform us at least 48 hours in advance so that you can avoid any unnecessary costs as well this will open up the opportunity for us to offer the space to another dog in need of therapy. Please do not bring sick dogs to our facility.
We accept cash, cheques, e-transfers and interact debit for the pool and retail sales. At this time we do not accept credit cards.