Pool Session and Time
Our pool session appointments are set on the hour in our calendar to ensure there is time to assess your dog and dry off before leaving the facility.
Your dog can be at the facility for up to an hour, they are in the water for 30 minutes. The pool session times of 30 minutes include swim times, stretching and massage on the platforms in between laps and in pool assessments such as load bearing tests and pro-perception work.
We provide drying towels, high quality single protein treats and non -grain biscuit options, a variety of high quality floating toys however if you would like to bring your own toy you are welcome to do so. In the cooler weather we suggest an after swim style coat, we offer Chilly Dogs after swim microfiber coats in our retail area if you wish to purchase one. We provide and fit your dog with a high quality Ruffwear life jacket or Freedom no-pull harness to ensure safety and control during the swim sessions. Fresh water is always available throughout the facility as we are a salt water based pool we do discourage the dogs from drinking the pool water.
Please bring your dog to the facility clean and free of debris and dirt to help us keep our professionally monitored water clean and clear.
Cancellation/ Rescheduling Policy
We appreciate your patronage. Your swim session times are reserved for you. Because of the nature of our business, and limited availability, short notice cancellations (less than 48 hours notice) will have to be charged. If you are not able to keep your appointment, please inform us at least 48 hours in advance so that you can avoid any unnecessary costs as well this will open up the opportunity for us to offer the space to another dog in need of therapy.
We accept cash, cheques, e-transfers and interact debit for pool and retail sales. At this time we do not accept credit cards.
Our groomer, massage therapist and veterinarian have different payment policies please see their individual websites for more information on their services and payment policies.
|per package||per session||after GST|
|ONE-ON-ONE (WATER THERAPIST + 1 DOG)|
|3 Session Pack||181.20||60.40||190.25|
|5 Session Pack||295.65||59.13||310.45|
|PARENT SWIM (WATER THERAPIST, PARENT + 1 DOG)|
|3 Session Pack||200.73||66.91||210.75|
|5 Session Pack||327.50||65.50||343.85|
|PARENT SWIM (WATER THERAPIST, PARENT + 2 DOGS)|
|3 Session Pack||259.35||86.45||272.30|
|5 Session Pack||423.15||84.63||444.30|